Incorrect Delivery

I ordered flowers online for a colleague who took ill. Firstly the incorrect flowers were delivered and when I called was promised the correct delivery would be executed Saturday 17 February 2018. This of course did not happen and when I called today 19 February all they offered was apologies and promised the delivery would be executed today. In the meantime the florist called the recipient and promised delivery tomorrow 20 February 2018. Two conflicting stories and real bad service. Considering using other online florist for future deliveries.