Incorrect and incomplete delivery

Firstly, your courier company texted the recipient about the delivery 3 days before the scheduled delivery although it was clearly a gift. So the surprise was ruined.

Then you delivered only 1 out of the two items ordered. That item was meant to include a 2017 Nederburg Baronne, you delivered a 2021 - I suppose that it isn't a big blunder but that's what's on the pictures and I looked at reviews of that specific wine before ordering which is why I noticed. The other part of this item was Belgian Chocolates which arrived in a box with bent edges.

I had to call to ask why the full order was not delivered, your consultant never called me with feedback. 2 hours later the other item was delivered and my partner was now asked to go collect the item at some robots, not at the delivery address. She was called by an angry-sounding person but she collected it nonetheless. Note that I had to ask her to stay longer at work just so that she could receive the rest of the order. The item was meant to be a bouquet of Cerise Roses which are supposed to be deep pink in colour but you delivered white roses with a very slight hint of pink - completely different.

This has been a horrible experience and even more difficult to accept for the amount of money I paid.