inconvenience and the disappointment

I cant believe that my anniversary gift that i bought for my husband on 8th 0f November and it was delivered on the 10th. has already faded or the wording is not showing anymore. I sent a whatsapp on the this past Monday as the glass was only used on the saturday only to be told "Kindly note that we sadly have a policy where complaints about order has to be made within 48hours after receiving the order. Also may we please request a clear image of the glass." THE GLASS WAS USED ON THE 15TH. Netflrist fix this please .