Incomplete order and poor service

I ordered three items to be delivered to the same address.

I was charged a delivery fee for each unit but as long as they arrived, it didn’t matter. Today the recipient of my gift only received 2/3 items. I called the customer support and they said the outstanding item is in dispatch and on its way to be delivered.

This wasn’t the case. I later received an email stating the recipient signed for a package at 18:51, when this wasn’t true! Where they got this information from, I wonder.

But one of the items was still not delivered!