Incomplete Order

Recently placed an order for gift delivery on the 14th of February 2022. Not only did they deliver the wrong flowers, they also didn't include all the things that was supposed to be delivered with the order. So my person did not receive the entire gift package. When I called Netflorist, I was told to email the picture of what was received and they will follow up. I sent an email on Monday 14th February but did not get reply. I called on Tuesday morning again and was again given a different email address to send to and was told they will communicate with me via email once received. I did not receive any reply from the email. I called again on the afternoon and was given a different email address to send to. I sent it while on the phone and message was delivered on my side, but by some miracle, mine was not going through but I was assured there is no issue with their email. I called again on Wednesday 16 February morning and the person who helped said he will log a request to have my money refunded for the items not sent and told me I will get an email with how much will be refunded. The agent I spoke to told me that he will do it as soon as I put the phone down and I will get an email notification when I asked him when must I expect a response. I have not received any communication and my emails still remain unattended. I've used Netflorist before and had no issues with them. What I don't like is the fact that no one seems to know what is happening and I am not getting straight answers. This is what makes loyal customers to stop using services.