*********** Staff

<p>i had tried to order online and had failed. i then called in to continue with the order with the help of a consultant. I told her that she should put my name at the end as i had previously ordered and there was no name put on the flowers and after days then only the person knew who it cme from. Anyway she confirmed it will be done. Order placed. Money debited. Item delivered. Excatky what i experienced previously happened again. NO NAME. This was a birthday gift sent to a Business man to his house with no name. Immediately this rang bells as his wife assumed it was sent by a female if there was no name on it. This created quite a bit of drama at the house. contacted the call centre via email and a person by the name of Melissa Harris ws attending to this. She insisted that i did not tell the consultant to put a name on the gift. i then told her to losten to her call recording to confirm this. after a few emails back and forth she then said a new card will be delivered with an apology gift or box of chocolates. Almost a week later still nothing had been delivered. emails sent through requesting for the Managers contact details and suddenly the responses to my emails stopped. Called in twice to speak directly to her and she did not take my calls. Being a regular customer and getting service like this when spending handsome amounts with different profiles on netflorist. Looks like this will come to an end. Will share this experience on all social media so others will maybe look at other services with better customer service. </p>