*********** and poor at handling of order

I ordered flowers for delivery last week 25 March. I realised over the weekend that the delivery had not happened and followed up with Netflorist on Monday. I spoke with a lady who said that they did not have the recipient address and that she would get back to me. She never did.<br> I followed up yesterday and spoke to a man by the name of Njabulo who took the recipient information over the phone and then asked me for proof of payment. The payment was deducted very quickly from my account on 27 March but no delivery? Surely someone should have followed up on the order? But I assume it okay to ***** peoples money?<br> I see today that the delivery has still not been made.<br> Netflorist used to be so efficient - I am reluctant to use them again.