*********** and full of promises

I ordered and paid for flowers on 16 February 2021. On 17 February 2021 when the flowers were supposed to be delivered I was told on email that they cannot deliver to Lydenburg. I have requested Netflorist on numerous occasions to send me the proof of refund into my account and they have still not sent me the proof of payment. I request this to be done daily and they have still not sent it to me. Such a useless complany.