Incompetence and unsatisfactory service

<p>I was meant to receive a gift on October 12th. All was paid for and what was left was for a delivery to be made. Knowing the policy, the one who made the order placed it before the said date.</p> <p>This was not the first time a gift had to be delivered to my house. First time, delivery was done with ease.</p> <p>Second time around, no address was changed, the delivery was only made today (18 October 2016). 6 full days after the expected date. After an email was received confirming deliver was underway last week. When they called they say we did not receive an address to deliver the gift to. Meanwhile the address is on the system and it was used before. (I could not understand that). I even confirmed the address Saturday 15/10/2016 thinking the gift will arrive same day (it would have still been 3 days after the 12th, but dololo. No gift).</p> <p>I really found this to be unprofessional and not even an apology was made. When cancellation was put on the table yesterday, delivery was made within 24hours.. You would ask yourself what took so long in the first place as it was not a new address. </p> <p> </p> <p>So Thank you for delivering late, and taking away the excitment i was meant to have revicing my birthday gift.. </p> <p>Your service was Amazing!!!!</p> <p> </p>