Incompetence and terrible service

I placed an order on the 4th of June to be delivered today (14 June) for Fathers' Day. I received an email yesterday informing me that you have run out of stock. I am completely livid that 1 day before my order is to be delivered and 10 days after I have placed an order I am informed. Surely you know what stock you have available upon placing an order and not the DAY BEFORE!

Not only is my order no longer going to be fulfilled, when I request I refund so I can go purchase another gift at a more reputable and competent company I am told that my refund will take 5-7 days to reflect. I refuse to be put out of pocket and have to buy another gift last minute due to the incompetence of your firm.

I suggest that I am contacted IMMEDIATELY by someone in management to: (a) explain to me how my order was allocated to someone else when I placed the order 10 days ago; (b) how a refund can take over 5 days to be processed; and (c) why I need to be further inconvenienced by your incompetence and how this was not picked up 10 days ago.