INADEQUATE RESPONSE

On 21 December I ordered an orchid and a box of macaroons to be delivered to family in Durban for Christmas. The box of 16 macaroons cost R200.00. I was disappointed that the gift was only delivered on the 29th. <br> <br> The late delivery report said the reason was \other\" When I phoned to query this, the call centre agent told me no-one was at home to receive the delivery. However the recipients were not called to check on a suitable time to deliver. <br> <br> I then found out that the macaroons had not been delivered. I phoned again and the call centre agent offered to deliver the box of macaroons that same day. I objected that this did not seem to be adequate compensation for the late delivery AND short delivery so he offered a voucher (which I have not received). <br> <br> Only a small box of 8 macaroons (worth R100) was delivered. Once again I phoned to complain. The agent offered to send a second box of 8 macaroons. I asked that they compensate for the bad service by delivering 16 - as ordered. After checking with a supervisor, my request was approved. However, only 8 were delivered!!! Since then I have called 3 times to speak to a supervisor