In the business of disappointing birthdays

<p>Last week the 18th of January i placed an order for my mother's birthday to be delivered today the 23rd of January. Anxiuos for her to get her present i phoned Netflorist to make sure her gift was scheduled for today and to maybe get a time of delivery. The operator just said it is scheduled for delivery between 1 and 5. Unfortunately she had to leave the house for a few minutes at 15:35 to pick up the grandchildren from school but was back within20 minutes. As luck would have it after having the whole afternoon to deliver her gift the delivery guy pitched up in that 20 minutes. I was phoned by Netflorist to inform me that nobody was home, i asked the lady to tell the driver to just wait a few minutes as she will be back very soon reason i knew my mom left the house at 15:35 the driver arived at 15:40 i was phoned 15:42, my mom arrived back at 15:55. Apparently the drivers are only allowed to wait for 15 minutes which in this case he did not as he would have been able to make the delivery if he just waited the required time and as i requested. Just after 4 i received an email that stated that the delivery could not be made. I phoned Netflorist again and the male who answered after explaining my story put me on hold for almost 5 minutes (dialed from my cellphone) just to inform me that the delivery will not be made. I told him it cant be as this is a birthday present and the recepient wont be at home tomorrow. He basically just made excuse on excuse and when i asked to speak to a manager he gave me another excuse. I asked to be phoned back when a manager is available obviously very irritated by the whole situation and this is were it ended. No birthday delivery and no feedback. Thank you Netflorist for ruining a birthday and disappointing a customer so much that i will never use you again and will advise all i know to not make use of your services. I can't express the disappointment i feel in words. Really really pathetic service.</p>