Impossibly late delivery - spoiling the birthday!

I placed an order with Netflorist 2 weeks in advance to ensure everything goes smoothly.<br> <br> My order was # ***<br> <br> I phoned in the morning of the delivery to hear that my parcel is being packed and ready for delivery. I accept that they cannot commit to a time, but it will definitely reach the delivery address the dame day.<br> <br> At 15:30 I phoned to enquire - and they stated that it will be delivered at 17:00!! <br> <br> Who on this planet wants to get a parcel for their birthday, delivered at work, at 17:00????<br> <br> Netflorist is taking up too many orders, and spoiling the event for both the person who went to all the trouble to order from them, as well as the person receiving the gift!<br> <br> Now the birthday boy must stay at work until 17:00 to get the gift???<br> <br> Atrocious!!<br> <br> This is the last time that I will ever purchase from Netflorist again. I will rather go to the smaller guy who hears the customers heart.<br> <br> Shame on you.<br> <br> You profess to be the service to go to for your special people!!<br> <br> You are the last one who cares about the relationship! You just care about your bottom line and how many deliveries you can squeeze into a day!<br> <br> I will NEVER EVER use you again!!!