I'm hurt that you can't send my love NETFLORIST

With the times we're living in, we are ordering things online more than going out to the shops. I usually trust NetFlirist, but they just showed me another side. Ordered a gift for my niece's birthday for same day delivery- that's what was advertised. But dololo gift. I reach out to NetFlorist, their consultant tells me to 'Read' the order form or receipts. I ordered based on the advertised item along promised delivery date. Her rudeness was so sour and almost painful. I have another loved one's birthday on Friday, Not sure I can trust them with such a big responsibility. These aren't just orders to me, they ar an extension of my love for my family especially sincwd can't celebrate together. I'm actually more hurt than angry