I’m beyond frustrated and disappointed

I’ve ordered a customised box of chocolates with the name “Tobie” on the 17th of October 2017. The agent advised me that there is a free card that gets sent with the gift what would I like to put in the card. Initially it is a gift to ask someone out. I was told that the delivery will go out on the 18th of October 2017. On the 18th of October 2017 - 08:46 I received a call from NetFlorist saying that there is going to be a problem with delivery and that they are truly sorry for the inconvenience and that they will be sending a bunch of complimentary flowers. I said okay, I understand due to circumstances and told them it okay. On the 18th they sent out the bunch of flowers with the card saying “sal jy myne wees” with the complimentary gift that was not supposed to go out with. I was very disappointed as I thought the flowers will then go with the gift on the day the 19th I was promised by NetFlorist. Never the less the complimentary gift was sent yesterday. Today I phone and asked what time could I expect delivery of the customised gift. I was told once again that the problem is still ongoing and they will send out the gift tomorrow (21/10/2017) and they will send me an additional box of chocolates for the inconvenience. By the sound of things it looks to me like you will be sending me the whole NetFlorist with all the “inconvenienced-gifts” I’m very sorry for my language but Netflorist ****ed up my whole plan and surprise. I extremely disappointed in the first time ever make use of your service. Today I’ve cancelled my order and I will never ever recommend your service to anyone!

I’m beyond frustrated and disappointed.

Could you kindly speed up the process for my refund so that I could use my valuable money and make use of your competitors!!!

Today you have proven to contradict your slogan “ Sameday delivery, Safe & Secure Shopping, 100% Satisfaction guarantee” because I’m 100% ****ed off!

A very disappointed customer!