I'll never use Netflorist again - they begged me for one last chance, and promptly blew it.

After unsuccessfully trying to order flowers with the free Lindt chocolates, I gave up. The chat-line person gave me incorrect information (claiming that I had to pay first and then the free gift would "automatically" be added, and that this was "policy"). When I questioned this (why would anyone pay first, with no mention of what they are getting before pressing "pay") - the chat agent (Shreshty) simply stopped responding to me. I left the order incomplete. Next I get a phone call from Kea Pooe, who I was led to believe is a manager (but on his email i see is a call-centre agent). He apologised and told me the info i had was wrong, and arranged a web-link that made mention of the free chocs, and personally undertook to assure me that the chocs would arrive. I said, fine, I'll give you one more chance - and I went ahead. This morning: The chocs DID NOT ARRIVE. Not only that, but the flowers that arrived were NOT THE FLOWERS I ORDERED. This is the most unbelievably bad service I've experienced. I won't use them again.