If you want special occation ruined use netflorist

8 April 2015 11h45 I phone netflorist toll free number to order my wife flowers for my anniversary and to have it delivered at work. Paymentwas made evry thing went fine. 16h58 I receive a call from them, they can not get a hold of my wife they want to deliver the flowers. 2 min before the close of business and now they phone me. My wife arrives at home 17h00. The order was placed 12h00,how can you not get flowers to springs in 4.5 hours, it is not cape town it is springs. The order was cancelled the next day as the moment was spoilt and I no longer wanted the flowers and I gave my banking details to a manager and received an e-mail from Polesa Moreki where I was cc'd with the accounts department that I must be refunded. Later I receive another e-mail requesting my banking details and proof of payment. Netflorist sent me an e-mail with all my details and they received proof of payment, how would they otherwise have completed my order. These people at netflorist are amateurs,it was the first and last time I do business with them. All I want now is my R310 they owe me and not a daisy more(NO PUNN INTENDED) Do not commit to something that is to big and work on customer satisfaction.