If I could give zero stars I would

Worst first time experience ever!!! I am so disgusted and disappointed at their poor service. I placed an order on the 14th of December 2021 for the 15th of December 2021. The order was meant for a birthday party on the date of delivery. The order was delivered separately.

The cake was delivered at 21:30 on the 14th of December 2021 and it was delivered upside down and clearly mishandled. See pictures attached.

The laptop bag was delivered this morning the 16th of December 2021 at around 8am. When it arrived we realized that it did not fit the intended purpose so the late delivery was not the only inconvenience but the fact that it did not fit the recipients laptop was extremely disappointing.

Prior to my purchase I called in to netflorist to be advised on the size of the laptop bag I was about to purchase and the consultant gave me the dimensions of a standard size laptop of 37,5 cm in length and 24,5 cm in width of which I even used my own measuring tape to check if it will be correct before I place the order.

Even after the order was placed I had to call in multiple times and chat to the consultants online to check the status of my delivery.

This has been the worst experience by far and I qm extremely unhappy with Netflorist and will never use them again or recommend to anyone for future purchases.

Today I got hold of them and was told that they have to arrange a pick up for the laptop bag and only after that has happened I will be refunded after 3 working days. As for the messed up cake because it was eaten they can only give me half of the money back. After I expressed my unhappiness I was told the manager would call me back but that never happened.