I WOULD PLEAD WITH EVERYONE TO SERIOUSLY CONSIDER AN ALTERNATIVE SOLUTION BEFORE USING NETFLORIST SO YOU DO NOT END UP DISAPPOINTED AS I AM.

Hi All

From a very disappointed Customer.

I WOULD PLEAD WITH EVERYONE TO SERIOUSLY CONSIDER AN ALTERNATIVE SOLUTION BEFORE USING NETFLORIST SO YOU DO NOT END UP DISAPPOINTING AS I AM.

YOU CANNOT TURN BACK THE CLOCK SO WHEN THAT SPECIAL MOMENT IS LOST NO COMPENSATION CAN BRING IT BACK.

Please see my description below of the most unfortunate events that occurred with Netflorist.

The order is apparently out for delivery today – 2 days after the event!

I can't tell you how mad I am and I am waiting for some Supervisor to phone me back as they were not available.

After finally speaking to a Netflorist consultant this morning as I was unaware that you cannot get hold of anyone at this company after 12H00 on Saturday until Monday morning 08H00.

The consultant said it was sent out on Friday but nobody was available to receive it. I LOST MY COOL with them as I told them the order specifically states delivery on Saturday 28 September 2019 not Friday 27 September.

Plus, this is a lie as there was someone there all day on Friday at the said address to receive it?

I have waited a fair amount of time for their supervisor to phone me back – AS EXPECTED, NOBODY HAS RETURNED MY CALL!!

As I told the consultant on the phone today, this was meant as a surprise for a 50th Birthday hence why the delivery was planned and imperative to be made on Saturday 28 September - SO TODAY IS TOO LATE!

And, if they were there a day earlier to deliver then why did they not try and get hold of us to say there was nobody there to receive it? And, by the way after investigation I have proof that there was someone there on Friday 27 September at the said address to receive it which confirms they are lying!

I am fuming regards this entire mess.

Netflorist even advertises on their site: "100% SATISFACTION GUARANTEE" - WHAT A JOKE and is actually false advertising.