I will NEVER use NETFLORIST ever again.No regard for their customers never mind they to blame for mistakes

i am so disappointed with Netflorist. My hubby decided to surprise me on Valentines Day with a order from Netflorist but unfortunately it only got delivered to my offices in the late afternoon and i was already on my way home. That night i see Netflorist had some mixups on Vday.

The next morning i see a teddy on my desk, the receptionist informs me that it was delivered yesterday at half 4 . The teddy said baby boy on it. This was not the order my hubby had made. His order came with a cream teddy, a Supreme Nuts about Chocolate Snack Crate and a LOVE ribbon. None of this was recieved so i called Netflorist to which i was on the phone for 45min telling the lady my problem with my order and she assured me it would be delivered Monday. Monday i call them to find out the time of my delivery and they inform me that the order will be delivered on Tues.

So this morning our receptionist calls me to say there is a package to collect. I go to see the Netflorist dude with a cream teddy ( the one my hubby described) and a box of lindt chos. This was again not the order that was paid for. The delivery guy called his personnel at the office who began to blame him and i then spoke to her and informed her that it was infact the person in the office who out through the wrong order and had only put a box of lindt and not the crate. He then said to me not to sign for the order and once the order is sorted then i should sign and give back the incorrect teddy, so i did just that.

I then called the customer care line to tell them about my order, for the 3rd time i had o give my order number and yet i still had to explain what was included in this order. One would think that if you use the order number you would be able to pick up the order but no not with Netflorist! The guy i spoke to then said to me that he had to replace the whole order and that now he could not add the initial teddy ( the one the delivery guy had just brought this morning but took back) because it wasn't part of the add on at this moment and only for vday. This was not my problem , i told him that the delivery guy had one so how was it out of stock, he said that's how it works. He then asked me to choose another add on to which i told him il have to just keep the wrong teddy that was sent.

I was told my package will be delivered possibly today, Valentines Day was 14 Feb, today is 19th Feb . They cannot say that Valentines day is the reason still as its been 5 days since and they still messing up orders. I will NEVER use NETFLORIST ever again after this as they don't even feel compassion for their mistakes.

I will be waiting for my order but whether it comes and is correct or not is your guess as well as mine.