I will be substituting NetFlorist with a better service provider

So disappointed with NetFlorist! I use them often, especially during lockdown where we can’t see family at special occasions. There were blunders on my previous two orders, but I let those slide. On my last order which was the third one in the month, they delivered something that is a far cry from what the expectation was, and hide behind the fine print of substituting items if not available. If you are unable to deliver what a customer selected and paid for, then contact them and ask if they will accept what you deem a suitable “substitute”. You’ve lost a regular customer NetFlorist.