I'm so disappointed

Firstly, I've placed many orders with Netflorist and have always been happy with the service. Yesterday I placed an order for a personalized bottle of whiskey for my husband's special day and a bouquet of balloons. Under special instructions, I asked for it to be delivered as early as possible and together. At no stage was there any mention that these two gifts, ordered together, would be delivered separately. I just got a confirmation at 11h30 to say that only the balloons were delivered! How completely silly and random for the recipient?!!! Called the call centre, and Dudu told me that balloons are done by a separate company....now please explain to me how on earth it makes sense to receive two gifts in piecemeal and how I should feel about this? I'm really embarrassed that all my husband got so far was balloons, no gift (still not delivered) and wondering what possessed me to send him such an odd gift! Really Netflorist, I'm lost for words. I just want my money back, you can send both drivers to collect both gifts tomorrow....I want someone to explain this logic to me and make this right, because I feel like my money (and the entire sentiment of this gift) is now ruined