I hate that it had to come to this

I have been looking for a specific that an item was sent from me to someone and I am not able to get any of my history with Netflorist I have emailed them directly but continuously got the incorrect Info and than was told that they can not get the info I am looking for , I ONLY use Netflorist so I definitely sent it via them When I asked for my full history with them I was ignored and am at a loss Why is it so hard to help an existing client , I do not even feel like using them the disappointment is so much .