I cant even give this a review title

Good day. Highly dissapointed. Placed an order (***) on 21 dec. For today 24 dec. I sent the proof of payment directly after i placed the order. After 3 days i still haven't received a confirmation email as promised so i decided to call the call center on the 24th of December. At 09:16 . Spoke to a gentleman named william. He said they never received proof of payment but if i can send it to him now before 11am he will process the order and it will be delivered on the same day. So i sent at 09:30 a proof of payment to the *** as he said and he will wait for it. After waiting a few hours i still haven't Received no confirmation i decided at 14:07 i will send a follow up email which i did. Couple of minutes later i decided might be best to call again. A lady Noluehaleo answered. I explained the situation and she placed me on hold to speak to william about the email. According to him he only received the email now and not at 09:30. So the delivery could not be processed. So i expressed that i sent it at 09:30 and forwarded that same mail to the same email address at 14:07 so how is it possible that he only received it then . She placed me on hold again and after a few minutes said shes spoken to the accounts dep. And they cant deliver because of the "late" proof of payment which was impossible because I sent it 3 times already . Then i asked to speak to a manager and i was placed on hold again and after a few minutes Noluehaleo said that the manager did a half day so they cant speak to me. Then i asked if i may speak to a supervisor or did they work halfday too and she said no not halfday for supervisors and she said she will send them an email to call me so i asked when will i be called and she said she doesnt know so i asked well could she please put someone on the phone that does know and she couldn't answer so i said i will hold on the line till the supervisor can speak to me and i was placed on hold again. After what felt like 20 mins she said that the supervisor had to leave early due to personal reasons . So thats when i completely lost my sense of humor . I asked for all the names of people i spoke to and she gave it . She said her managers name was Eazley and she doesn't know the name of her boss. I then confirmed with her on the phone that according to her the call centre shes working for manages itself without a manager and a supervisor and she confirmed. I then resaid to her what she told me which was the manager was working halfday so they cant talk to me she said yes. Then i asked and you said the supervisor left for person reason and she hesitated and said uh no they worked halfday too. . . This is an outrage if this is how you pride yourself in customer service its disgusting . A simple matter could have been done but it was just too hard work to do anything. I wished to be contacted asap to cancel both my orders and i want a full refund