I am done with Netflorist

I placed an order with Netflorist for a personalized item, with the website indicating that my order would be available for delivery in my city today, 28th October. I woke up to an email this morning informing me that my order has been rescheduled to tomorrow, 29th October. The person I am ordering for is leaving tomorrow, and will not receive the order if it delivered after 10 am. I am utterly disappointed. To top it all off, they are telling me that if I cancel my order I will still be charged the delivery fee and a handling fee, what level of ridiculousness is this???