Huge letdown

What a letdown. Honestly one of the worst experiences with a gifting company. First, I receive a very terribly made "wooden" clock (MDF with a badly printed vinyl print stuck on it), ask for it to be collected and arrange a refund; the delivery/collection person (Samantha?) was so incredibly rude and hung the phone up on me half way through our conversation; managed to call the following day to rearrange collection to which I was told the refund was logged only to find out a week later they never logged the refund so have been sitting on call after call to try and get a refund for what can only be described as the biggest waste of money. Huge let down. Won't be using Netflorist ever again.