1 reviews | Active since Oct 2016
How Netflorist sabotaged my 3800+ ZAR floral birthday present.
I bought a 3800 ZAR combo - flowers, card, balloons - for a birthday. The order was placed on the August 21st, the birthday was on August 23rd. As I was going through the order I missed the point in which one can choose the date of delivery. When I thought I was going to get a chance to choose, the order was closed and the delivery date was August 22nd. So I tried to call but the shop was closed. I sent an email warning of the mistake and asking to reschedule delivery on the right day. Nobody read the email and the flowers were delivered one day earlier, much to my embarrassment. On top of this, the recipient received two cards instead of one: and the message inside was wrong, as icons were replaced by question marks, completely altering the sense of the message. In the morning of August 22nd I called to complain and, after many pointless interactions, in the late afternoon we finally agreed that they had, infact, disregarded their own emails and disrupted my birthday surprise. So they agreed to resend flowers the next day (the previous ones had rightfully been discarded and the incident obviously had had a negative impact on the recipient). I chose a different composition of flowers, drafted a message of apologies for delivery to the recipient and sent an email to Netflorist requesting for the delivery to take place on the morning of the following day (August 23rd). I also asked to please receive confirmation ASAP. The company didn’t answer back and I - again - went through a painstaking process to get hold of a manager. By the time I did, at 12:30 of August 23rd, I discovered that the company did not at all intend to make up for its mistake by resending the flowers I had paid for: all they would do was to send a 1000 ZAR bunch of flowers of their choice. Extremely unhappy with their belated and minimal “solution” to the mess they had made, I decided NOT to trust them further and, in order not to worsen things with the recipient I told them NOT to proceed with their offensive and unacceptable “solution”. I had paid 3800 ZAR and would not settle for anything less, since their carelessness had already disrupted my plans, had made the recipient think that I didn’t care enough to check on the right birth date, and had conveyed confusing signals by adding question marks on a personal note of wishes. Moreover, by not answering until so late in the day - the birthday was on the 23rd - Netflorist made it impossible for me to even try to schedule a new delivery through another shop.
Netflorist has proven to be unprofessional, unreliable, ************* and uncapable of making up for its mistakes in a responsible manner. I strongly suggest using a different shop for your business. I am surely NOT going to use their services again.
They were ordered on the twenty-first of August and were meant for delivery on the twenty-third of August. The order was unduly processed on the twenty-second of August by Netflorist, who only took responsibility for its mistake late in the day (twenty-second of August). Talks with Netflorist went on until after midday of the twenty-third of August, when I learned that they would not send flowers for the equivalent of what I had paid them, but for a mere one thousand rands. This should make the review understandable NOW.
They were ordered on the twenty-first of August and were meant for delivery on the twenty-third of August. The order was unduly processed on the twenty-second of August by Netflorist, who only took responsibility for its mistake late in the day (twenty-second of August). Talks with Netflorist went on until after midday of the twenty-third of August, when I learned that they would not send flowers for the equivalent of what I had paid them, but for a mere one thousand rands. This should make the review understandable NOW.