Horrific service and delay!

I ordered flowers for my dear Mum on Friday the 15th of December 2017, all was good, i managed to place it. Roughly two hours later, I get a call from a Florist saying that this delivery is NOT possible! She advises me that she will "make sure" to call me back once she calls Net florist. I did NOT get a call back from her. Fuming, I decide to call Net florist myself, they advise that they will sort this out. I do not hear anything from them all day. I call back AGAIN. Nope, they will make sure my Mums flowers will be delivered first thing Monday morning. WHAT A JOKE. I have now called them THREE TIMES, they promised it would be delivered. Nothing. Net florist, your service is horrific! I have spent R80-00 on airtime, while you put me on hold for 20 (if not more minutes) i run out of airtime and you do not even bother to call me back = having me to keep phoning back and reloading airtime (how annoying). I then call back again, I have to tell YOUR STAFF to call the florist!!!! I get told that the florist said they cannot deliver! Guys, I am fuming!!!!!! I want a response.

Also, while paying for these UNDELIVERED FLOWERS - i want to pay using my ebucks and it says it cant go through, okay no problem i used my cheque card. I then see that the R100 i wanted to pay with ebucks actually DID go through. Each time i query that as well (with PROOF), I get ZERO response. Net Florist, YOUR SERVICE IS PATHETIC!!!