horrid service

After ordering a christmas gift from this site I get a call from the netflorist agent the next day asking if I ordered three of the same watches from the site I laugh at her asking why would I do something so ridiculous because what would one person want with three watches of the same kind but I put the phone worried and call my husband to find out if only one transaction went off from his account he confirms yes only one, I breathe a sigh of relief the followng day to my horror the watch arrives, not only does it not work but worse two more transactions go off from my husbands bank account for the very same amount , I call them and they say I ordered two of the exact same watches I say NO I DID NOT!! these watches never arrive not only is my husband LIVID bcos for my anniversary in february he ordered roses and they arrived limp and sad and died the next day so he was beyond himself bcos lucky all the watch need was a new battery but these idiots now wanted proof of payment in PDF format of the duplicate payment I call the call centre and the supervisor never takes my call eventually he replies to an email and I send him an screen shot of my husbands bank account showing the duplicate payments after having me on hold for more than 30 mins he confirms this is fine and he will pay it back in 3-7 working days and this was on the 17th Dec on the 03/01/2020 I call again cos guess what no payment and they tell me he said it was unacceptable he wants a PDF on the 31st when I called I spoke to an agent called Michael who was so JOLLY he could hardly speak to me he was laughing so hard.. the supervisor has still not called me back...*** are these ppl up to I ask you and still I have not got my money back and they insist it is my ****** fault????? This is pathetic service...