HORRID SERVICE!!!!

I have not had a great experience with the service that Net florist prides itself in!

I ordered flowers for delivery on the 25th of June 2021: order number ***. The delivery arrived too late at the business address on the Friday and the flowers where therefore not delivered. I contacted Net florist on Monday 28 2021 via live chat and the consultant informed me that the matter will be escalated and I would receive information via email. I was informed via email that the order would be “ reloaded”.

Nothing happened on Tuesday. I contacted Net florist once again via live chat on Wednesday 30 June 2021… may apologies etc and I informed the consultants that if the flowers were not delivered that afternoon I would like to be refunded in full! I was once again informed that I would receive an email regarding my order. NO email this time!

I contacted Net Florist once again this morning…. Telephonically this time, and was informed that the flowers were out for delivery, to which I responded that I would like to know at what time the delivery could be expected… they tried to contact the driver- I was told that the driver could not be reached… something I really do not believe at all!