Horrid experience with netflorist

3 times I have had issues with netflorist. This time, personalised birthday gifts were not delivered. No communication that it would not be...only after the birthday did I get communication that was not delivered. Does netflorist understand the concept of birthdays or communicating. If I knew they would not be delivering, I would have made alternative arrangements. I sent an email...I have yet to get a response. The last time they did not compelte delivery and took it upon themselves to give me a voucher...which I cannot seem to find anymore. The previous time, I was told they could not deliver flowers I ordered - but no refund was given. I suggest not using them - unlikely I will use them again.