Horrible unreliable Service

So it was my first time ever using netflorist. On Sunday 10 September i place an order for a gift to be delivered in EAST London for my bfs birthday on the 13th Sept 2017. On the morning of the 13th of Sept I get a call from Netflorist telling me that unfortunately the gift will not be delivered on the requested date because the had a system failure and could not process the order. Offered me a complimentary voucher of R100???.

They promised that the package would be delivered first thing on the morning of the 14th Sept. Current status of order- "in transit " I tried calling them the whole day today and my call doesn't go through to an agent!!!

Talk about poor service of delivery???. Very unprofessional!!! No point in surprising someone days after the birthday,no sentimental value at all!!!