Horrible, terrible service from @NETFLORIST!!!!!!!!!!!!!!!!!!!!!!!!

I am highly disgusted by the lack of service from Netflorist.

A colleague wanted to send a gift to his girlfriend 17 Apr 19, we made the order and paid before the cutoff, then at 1:30pm I get a call to say that they don't have an item, so okay, we agree to leave the t-shirt off the teddy bear.

At almost 4pm, the goods have not been delivered, so we call Netflorist , only to find out that the order has been pushed for delivery to 18 Apr 19, which is very disturbing because we made the cut off and nobody contacted me to say that the order was being pushed to the next day. After much debate and debarckle, my colleague said cancel the order! We will get a refund and I will get an email requesting bank details.

Today 18 APRIL 2019, low and behold, no email, the 1 of the gifts get delivered and it got delivered short of a rose!!!!!!!!!!!!!!!!!!!!!!!!!

So I call Netflorist yet again, to enquire why wasn't the order cancelled and why haven't I received an email regarding, I speak to TK Mnisi, who keeps repeating himself like a stuck record telling me that he followed the process and I cant speak to anyone else but him, the order was cancelled and a refund request has been logged with the refunds department, oh and there is no managers @NETFLORIST that can assist me in solving my refund because after giving me a deadline to pay, I now have to wait for 7 - 10 workings days because @NETFLORIST messed up, this is highly unacceptable, if @NETFLORIST can't cope, they need refund people sametime, not within 7 - 10 working days!!!!!!!!!!!!!!!!!!!!!

The recipients birthday was yesterday the 17th April 2019 not the 18th April 2019!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!