HORRIBLE service - DESPICABLE behaviour

What a HORRIBLE, EMBARRASING experience! I ordered flowers for delivery. Order date: 6 Aug 2022, Requested delivery date: 7 Aug, Actual delivery date :12 Aug. 5 Days LATE. The person who was suppose to receive the flowers had to follow up numerous times…just to receive 12 roses instead of the 24 roses I ordered. How DESPICABLE!!! How can one trust them to send flowers to a funeral or hospital if you don't know if the flowers would ever be delivered or how many days late? Just imagine - flowers show up at a church - just to hear "sorry, the funeral was 3 days ago..."... Or in a hospital ward - 5 days after someone had serious surgery or passed away!! How ********* to take money for 24 roses but only delivered 12? Does one now have to follow up each and every delivery - requesting pictures of what was actually delivered to compare it with what was ordered? What is the fun and surprise in that??