Horrible Service Delivery

I had a very disappointing experience with NetFlorist and would not recommend their service.

I placed and paid for my order well in advance on 29 April for delivery on 5 May for a very special occasion. Despite scheduling it ahead of time, the order was only processed on the actual delivery date, which already raised concerns about their planning and efficiency.

Throughout the day, I received vague updates like “out for delivery” with no clear or accurate timeframe. I was essentially expected to wait the entire day ****il as late as 8PM) without any cer*****y, which defeats the purpose of scheduling a delivery in the first place.

Communication was also frustrating. When I raised my concerns, I was given generic responses about traffic and weather, with no real accountability or practical explanation as to why a pre-scheduled order was delayed and only processed on the day.

This experience was stressful and disappointing, especially given the importance of the occasion. NetFlorist needs to seriously improve its order handling, transparency, and respect for customers’ time.

Based on this experience, I would not use their services again.