Horrible service delivery and no sense of urgency

I placed an order at about 9am this morning. Only to find out my order only leaves shop at 1pm.

Online when I track order it states that driver is enroute with order. So I actually do not understand how these people do business. I've followed up twice today I feel like there is just no sense of urgency.

Now I wanted to cancel my order and was told I will have to pay 15% handling fee and I will forfeit my delivery fee. What a load of bull****. Ofcause I would even get my money back today.

I am appauled by Netfloris service. I was hoping at 1pm the delivery would have been done. I dread online businesses, I will never order with this business again.

I have communicated with someone on Facebook messenger as well of which I received a arrogant response to my quiry. I'm keen to see what time those flowers will arrive and the person would have probably left office by then.

Freakin ridiculous!!