Horrible service delivery!

0/10 – I would NOT recommend NetFlorist. What is the point of scheduling an order if the recipient has to wait the entire day, only for the order to arrive incomplete? I placed and paid for my order on 29 April for a scheduled delivery on 5 May for a very special person and occasion. Instead of a smooth experience, I spent the entire day waiting and checking for updates, only for the order to finally arrive at 19:40 PM — nearly the end of the delivery window. To make matters worse, the order was only marked as “processed” on the actual delivery date, despite being booked and paid for well in advance. Throughout the day, I received generic responses stating that delivery could happen anytime between 7AM and 8PM and that no specific delivery time could be guaranteed. This completely defeats the purpose of scheduling a delivery. The most disappointing part? I had included and paid for a heartfelt card with a personal message for the recipient, which was not included in the delivery at all. That card carried sentimental value and formed part of the overall experience I paid for. Imagine asking someone special to keep their day open for a surprise, waiting the whole day, only for it to arrive close to 8 PM and be incomplete. Frustrating, disappointing, and embarrassing. Poor planning, poor communication, lack of attention to detail, and disappointing service delivery. Based on this experience, I would not recommend NetFlorist to anyone.