Horrible service at Netflorist

Very bad service. It showed the date it will be delivered, I had asked in the morning when it will be delivered, but they can't even bother to call the driver and ask what time more or less, as it's not part of their job. I have keep on asking what is happening, I phoned in... They put the phone down in my ear. The car apparently broke down, just before 5 when it was supposed to be delivered and no one informs me, until I had to keep on messaging them. I would not suggest buying from them, I don't know how clients got it right on the first go. It doesn't make sense. I asked for their managers number, they don't even bother to give me the number as well. The consultant just says it will be the same outcome. I spoke with 3 different people in a matter of 5 hours, there is no communication whatsoever. Everyone says different things.