Horrible Service at Netflorist

I placed my first order on Netflorist and it has been horrific from start to finish. I placed my order on 15 March 2019 for delivery on 25 March 2019 for my anniversary as I wanted to surprise my partner. I called Netflorist at 08H00 to find out if the order has been dispatched and I was told it was dispatched at 06H30. I received an email at 10H30 stating the order had left with the wrong van and it had been taken back to the warehouse to be re-dispatched with the correct van,

I called back at 12H00 and spoke to a supervisor who advised she will find out where the van is and call me back and I did not get a call from her. I called back at 13H18 to ask to speak to her and was told I cannot but the order has just been signed for by my partner.

I then called my partner to find out if he likes his presents and was told he does. when I video called him to show me the sweater which I ordered with the print 'Ford Built Tough' I could see that a plain sweater was delivered.

I called back to speak to a manager or a owner to ask them to deliver the correct item today and was told they cannot do it today and are only able tomorrow. My anniversary is today and not tomorrow. You cannot expect someone to wait till 13H00 for a sweater, that is a waste of someones day.

Your service is truly pathetic. I will never recommend you or use you again.