HORRIBLE SERVICE AND LAST MINUTE LET DOWN!!!

What a terrible service. I have been using Netflorist for a while now and thought they had the best service until my last three experiences. Last year I ordered flower for delivery, they were late and offered to add chocolate when they delivered on Monday, which they did not. This year before Valentine's Day they delivered dead flowers. This year I placed an order on the 29th of June 2019 for it to be delivered today, 16th August 2019 for my mothers' birthday and they called me this morning to tell me they could not deliver. These people had delivered to the same address twice and today, on the delivery day they can't and waited 48 days (A month and 17 days) to tell me, last minute that they couldn't deliver. The person who was assisting me had no sympathy at all and to think it is ok to let customers down on the actual day with no plan B is poor service and distasteful and this has now cost me so much!

I will make sure I never use them again and will make sure the people who were already doubting them never do as well. Your service is really bad, poor and disappointing! HORRIBLE!!