Horrible service

Netflorist is the worst, why would you send a message to someone and tell them to expect a surprise?? also my delivery was supposed to be delivered yesterday then you failed, even today you still havent delivered and the person knocks off at 16h00. I called in and spoke to Wandile Uka who refused to give me the superior's number and even put me through to one because he said they are "NOT ALLOWED" to