Horrible Service

They don't deserve any stars!! I placed a personalized order to be delivered on the 13th. On the 12th I received ONE phone call from Netflorist, which I couldn't answer at that time because I was busy with my sick baby. On the 13th I noticed on the tracking that my order haven't even been processed although it is supposed to be delivered on the 13th. I sent netflorist an email to ask what is going on, only to hear that the personalizing departement doesn't have the photo that needs to go on the travel mug, evethough it was uploaded when the order was placed. They phone me ONCE reagrding this without answer. Nobody tried to phone or contact me again to make sure my order goes out on time. I sent them the image again and requested the delivery before 12:00 the next day, this couldn't be confirmed, so I requested a refund as it was friday the 14th and the person won't be available after 12:00. Needless to say, I am Still waiting for my refund since the 14th. It was supposed to take 3-5days.