HORRIBLE SERVICE

On 30 May 2021, I made an online purchase with Netflorist for my friends' birthday which was on the 1st of June, request was that the items be delivered to my workplace on the 1st, EVERYTHING went horribly wrong that the items were delivered on the 2nd and I requested a cancellation as my order was just a mess being told that the driver got lost and took my items to a wrong place. On the same day, I called about 7 times speaking to different people, sent emails the whole day in such a frustration. When I was supposed to receive my refund, I was taken from pillar to post, to this day, have been told finance will revert back to me and I must check with my bank if they have not held back the supposedly payment made, to a point where the last person whom I communicated with said, refund must have been made on the same day that I have made the online payment, how stupid is that for someone who is working with such on a daily basis. Today when I called after sending an email, no one was able to assist me, all saying perople are working form home and all sorts of excuses. Netflorist has given me such a horrible service experince and as I will be engaging with my lawyers as I have not been taken serious from the day I made the online purchase.