Horrible service

I ordered a personalised water bottle from Netflorist on Wednesday 28 February. I was told delivery would take place the following day. On Thursday bhowever the gift was not delivered and I was told it would only be on Friday. On Friday I called numerous times informing Netflorist that my friend leaves work at 3 and gift needs to be delivered by then. At around past 2 when the gift still was not delivered I called repeatedly only to be told they cannot get hold of the driver and therefore cannot say when the gift will be delivered. At 3 my gift was still not delivered and I received no additional information from Netflorist until an email came on Saturday saying my gift could not be delivered due to incorrect address which was not the case at all.

Netflorist service is utterly disappointing considering they are supposed to deliver gifts for birthdays and special occasions yet they cannot guarantee that delivery will take place timeously.