Horrible flowers

I received a box of roses from my parter on Friday for my birthday.. Upon receipt, the flowers looked wilted and horrible.. I called netflorist spoke to a lady called Rethabile and she was very helpful and she requested for other flowers to be sent through and received them the same evening.. The second batch looked a bit better than the other ones, they were also wilted and had to remove a lot of petals in order for them to look decent as I was having a diner party that evening.. I called on Saturday, spoke to a lady called Yanga who wasn't as enthusiastic to help as Rethapile was. She sent me an email about how those roses are called vintage and that to my amazement she said they were meant to look like that (wilted and mishandled) she said she will refer this to an expert and I am yet to receive a call or atleast an email from them... I have received flowers a lot of times before and I know how fresh flowers look like and the texture as well ... I was sent horrible flowers which were supposed to make my day instead they spoilt it.. I would like someone to get to me ASAP and explain to me why such a reputable company would send such mediocre products to clients and expect us to just be happy about it?