Horrible experience with Netflorist.

Horrible experience with Netflorist.

I ordered a bunch of flowers from them for a friend's celebration, to be delivered Friday 27 November. I was informed it would be delivered that day. It wasn't a big bunch of flowers, but a fairly decent arrangement, on the photo representation, on which you obviously base your decision, there were about 10-15 daisies and some greenery in a small pot/vase.

On Friday morning, I checked the status of my delivery, which said that the order hasn't even been started yet. I then immediately sent a mail to change the delivery to Monday.

Later that afternoon I received an email saying that would be in order, and the status of my delivery was still the same on the website. I was satisfied.

Monday morning my friend let me know she received the arrangement, but that the card didn't make sense, and that their office apparently already received it on Friday, so the flowers were in a horrible state. She sent me photos and I was horrified!

Firstly, the arrangement didn't resemble the photo, AT ALL! There was 2 daisies and 3 pieces of greenery in a very sad vase. The flowers were wilted horribly. In the card, only 1/3 of my message was written, so obviously that made no sense!

I sent Netflorist an email, letting then know of the situation, and Olivia said that she would escalate the query, but I haven't heard back yet.

I don't mind the delivery still being on the Friday, even though they confirmed the change to Monday, but the quality was **********.

This is appalling, as this was a GIFT to a very dear friend, and the arrangement made it look as though I have made no effort whatsoever, and as if I literally took flowers from someone's ******* to give to her. This will NEVER be acceptable!

I will never ever advise ANYONE to use them!