Horrible Customer Service- Parcel not delivered

I am very very disappointed at Netflorist customer service I ordered a surprise gift for my mom on 9 February to be delivered 10 February to my greatest surprise the driver cell phone *** called my mom and told her that he will not make it to her address, he is retuning the parcel because the address she’s at is out of her way! He further elaborated that she needs to understand that he has many deliveries so if he can’t make it he will just return the parcel to the warehouse! He even asked her to give a closer address so he can deliver the parcel to a friend or someone who she can pass by on her way home to collect! Then what is the reason for a surprise!!!!???! Today she received another WhatsApp text to ask if she’s ready for delivery she confirmed yet no delivery!!!! What the hell is this???! Worst customer service ever! This driver should not be partnered or be working for Netflorist because he told my mom that he is taking the parcel home with him and she will get it whenever!!!!

Regards Angry client!!!!

This is nonsense!!!!!