Horrible Customer Service

I ordered a Personalised wallet to be delivered the 8th of October.

On the 8th of October the very rude delivery driver phoned me and yelled at me that he can't find my house. I gave him my address again. He yelled at me that he is in JHB.

We weren't even in the same province.

I sent an email to Netflorist, explaining this and Rose apologizes and promised to follow up... but she didn't.

I phoned Netflorist and spoke to Zenobia, who promised to follow up and get back to me... but she didn't.

Al they do is apologize and offer you R50 gift vouchers, but no one actually solves the problem.

The gift was delivered 6 days late, at 7pm. Netflorist has ruined a birthday.

Now Rose is emailing me saying the dispute is resolved. But when the dispute was active she couldn't even pick up the phone and update me.

Netflorist sucks. I will never make use of them again nor recommend them to anyone.

They can shove the R50 giftvoucher where the sun doesn't shine. R50 doesn't make up for the late R600+ birthday present that they messed up.