Horrible and Poor customer service

<p>To Whom it may Concern:</p> <p> </p> <p>I am highly disappointed by the shear negligence and poor customer service received. I placed an order for delivery to a School where I placed special request to notify the florist that the school closes at 1pm. I called in the morning (today 29/06/2017) and spoke to Nthabiseng whom I advised that the school closes at 1pm and whether the order will be delivered or not. She reassured me that it will be delivered and she will make a further note. The order was still not delivered by 2pm. I understand that Netflorist delivers between 8am-5pm and cannot promise delivery times,etc. However, the process is flawed as most Schools as well as special organisations close at various times. What is the point ordering a delivery with Netflorist if the school or organisation is closed?</p> <p>It absolutely makes no sense. I’ve been using Netflorist for over 5 years, individually and both corporate. I feel that If I receive this level of customer service I choose to no longer use them going forward unless this is rectified appropriately.</p> <p>The school closes at 12 tomorrow, hence I need assurance a Fresh/New Bouquet of flowers is prepared and delivered before 12 or I request a refund for this order.</p>