Horrible

<p>Absolutely pathetic service. I ordered a teddy bear from netflorist with embroidery on it. They completely messed up the embroidery, they told me that i entered the wrong text on the website. They then went on to tell me that their system is perfect and they have no issues with it. I told the lady that was assisting me that I entered the correct text as I do know how to spell and when I asked them to fix it they told me that in order for them to fix the issue they would have to charge me a pick up and drop off fee. Keeping in mind that the item was not delivered yet. She then told me she had to consult her boss and will get back to me with the solution. When she phoned me back she then tells me that they can only refund me 50% of what I had paid for this item and then I can order again and make sure the item is correct at which point I then told her that I would like to speak to her manager. Her manager then went on to tell me that they tested the system and it works perfectly. I then told her that I spelt the names correctly and there is a huge problem with their system. She then told me that she will get her IT department to look into and get back to me. Which she did not. When I called back I was put through to another consultant which told me that they will give me a full refund. Which will take 5 to 7 working days. This incident happened Wednesday the 27th July I am still waiting for my refund. After this experience and what I have heard from my friends about their terrible experiences with netflorist. I will never support them again. I do advise that all people that are looking into purchasing from netflorist to please reconsider. They have pathetic customer service.</p>